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November 6, 2023

Welcome to People and Properties, the Cohen-Esrey newsletter where we celebrate the successes of our team members and keep you informed about what is happening in the Cohen-Esrey world. If you have something you would like to share or an achievement that you would like to celebrate, please send it to Lee Harris at lharris@cohenesrey.com. If you are on a property, please print and distribute this newsletter to each member of your property team. You can also find People and Properties on KnowledgeNet. Click here to view previous editions. 

New Management Assignment in
Cedar Rapids, IA

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Cohen-Esrey Communities (CEC) has assumed management of the Geneva Tower in the heart of downtown Cedar Rapids, IA for a third-party client. The 13-story building contains 183-units and is available to seniors 62 or older and adults with disabilities and was built in 1971. Residents benefit from project-based Section 8 subsidies with rents of $715 per month for a 387 square foot studio, and $795 to $885 per month for a  620 square foot one-bedroom unit. Geneva Tower is one of a portfolio of 26 properties for which Cohen-Esrey will be assuming management from November through February. A second portfolio of five properties owned by a different third-party client is also set to also be managed by CEC. These new third-party management assignments total nearly 2,600 units involving 10 states.  

 

Divided in half by the Cedar River, Downtown Cedar Rapids is an attractive city with scenic views. Downtown Cedar Rapids features several landmarks, including the Cedar Rapids Museum of Art, the Cedar Rapids Ice Arena, the Paramount Theater, the History Center, and Theatre Cedar Rapids. The population of the Cedar Rapids metro is more than 276,000. Cedar Rapids is one of the largest cities in the world for corn processing. The grain processing industry is Cedar Rapids' most important sector, directly providing 4,000 jobs that pay on average $85,000, and also providing 8,000 indirectly. Fortune 500 company Collins Aerospace and trucking company CRST are based in Cedar Rapids, and insurance giant Aegon has its United States headquarters there. A large Quaker Oats mill, one of the four that merged in 1901 to form Quaker Oats, dominates the north side of downtown. Other large companies that have facilities in Cedar Rapids include Archer Daniels Midland, Cargill, General Mills, Toyota Financial Services and Nordstrom. Newspaper archive, based in Cedar Rapids, is the largest newspaper archive in North America with a repository of more than 150 million pages assembled over 250 years; it was taken offline for two days by the 2008 flood.

 

Melissa Pierce (2023), is the Regional Manager and we are recruiting a Property Manager. Chris Halley (2023), is the Property Accountant, Emily Fletcher (2022), is the Property Accounting Assistant, and Rodney Chmidling (2015), is the Accounts Payable Specialist.

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We welcome the following new team members to Cohen-Esrey and the Nexus 5 Group.

  • Zachary Turner – Perry 81, Overland Park, KS – Assistant Property Manager

  • Halania Samay – Brighton Creek, Kansas City, MO – Leasing Agent

  • Ernesto Rivera-Miranda – Nexus 5 Group – Field Technician-Level 2

  • Chasity Green-Rand – Geneva Tower, Cedar Rapids, IA – Leasing Agent

  • Patrick Finch – Geneva Tower, Cedar Rapids, IA – Lead Maintenance Technician

  • Paul Mahurin – Geneva Tower, Cedar Rapids, IA – Maintenance Technician

  • Ortego King – Nexus 5 Group – Field Technician – Level 2

  • Cesar Olivares – South Pointe, Dallas, TX – Make Ready Technician

  • Clayton Hale – Greenwood Estates, Peoria, IL – Lead Maintenance Technician

  • Tiffany Hollie – Greenwood Estates, Peoria, IL – Assistant Property Manager

  • Timothy Hollie – Greenwood Estates, Peoria, IL – Lead Maintenance Technician

  • Johnny Clark – Hawthorne Hills, Cedar Rapids, IA – Maintenance Technician

  • La Derrick Metcalf – Hawthorne Hills, Cedar Rapids, IA – Lead Maintenance Technician

  • Amanda Reisner – Hawthorne Hills, Cedar Rapids, IA – Property Manager

  • Kristin Schutt – Hawthorne Hills, Cedar Rapids, IA – Assistant Property Manager

  • Aliscia Whitworth – Lofton Place, Fort Worth, TX – Assistant Property Manager

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Meet the Accounting Team

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Meet our Accounting Team in the Corporate Office. in Enid, OK. Front row (L to R) – Nancy Lewis (2021), Property Accounting Assistant, Paige Bohling (2022), Property Accountant, Leslie Whitney (2022), Property Accountant, Marcie Teenor (2013), Chief Financial Officer, Kathleen Williams (2022), Corporate Accounting Assistant, and Megan Lierz (2022), Corporate Accountant. Back row – Lana Frank (2022), Property Accounting Assistant, Emily Fletcher (2022), Property Accounting Assistant, Kurt Parrett (2008), Property Accounting Manager, Mike Gioia (2020), Senior Property Accountant, and Eric Kirk (2011), Corporate Accounting Manager. Not pictured – Garrett Cook (2022), Property Accounting Assistant, Rodney Chmidling (2015), Accounts Payable Specialist, Hayley Fisher (2023), Fund Accountant, and Lisa Moore (2021) Draw Specialist.

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Cohen-Esrey Welcomes Jack Traeger

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The Cohen-Esrey Development Group (CEDG) is pleased to welcome Jack Traeger as a new Development Director based in the Dallas Metroplex. In this role, he is leveraging his experience and proven track record of establishing partnerships with a variety of stakeholders including architects, brokers, consultants, and lenders. Over the past 25 years, Jack has been involved with over $700 million in real estate development in various roles and responsibilities. It is essential to Jack to provide Integrity and innovative solutions in the development process.

 

Jack’s real estate career spans over 25 years in the areas of development, finance, construction, acquisition, and management. Prior to joining Cohen-Esrey, he owned his own real estate development company which developed new construction affordable housing in the north and central Texas markets. In addition, he previously worked with one of the top four national housing developers, overseeing their construction financial management for its new construction projects, and later as their co-development partner. He was also a founding member and CFO of a regional affordable housing management group with approximately 9,000 units under management across the southern United States, where he used his diverse range of experience, including working with the Archon Group, a subsidiary of Goldman Sachs.

 

Jack holds a Bachelor of Business Administration degree in Finance and Real Estate from Baylor University, and he later obtained his Certified Public Accountant (CPA) license in 1990 (currently inactive).

 

We are honored to have Jack join the growing CEDG team. Welcome to Cohen-Esrey!

Transformational Construction!

Construction continues at several Cohen-Esrey Development Group (CEDG) future communities.

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The Certificate of Occupancy has been issued and Sinclair Flats in Mankato, MN, is now OPEN!

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Building 2 at the Loma Vista Lofts in San Antonio, TX, is about to get a roof.

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Work continues on Building 1 at the Loma Vista Lofts.

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A look up the elevator shaft at Panorama Heights in Colorado Springs, CO.

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Framing should begin in November for the Lofts at Creekview in San Antonio, TX.

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The parking lot is being prepared at the Trails at Lehow in Englewood, CO.

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Sitework for Lewis Lofts in Mankato, MN continues. Sinclair Flats in the background.

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Leveraging Ownership Thinking to Foster Growth and Innovation

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At the Nexus 5 Group, we are always on the lookout for innovative approaches to business management and leadership that can help us foster a culture of ownership, accountability, and excellence. It's in this spirit that we've embraced the principles outlined in Brad Hams’ seminal book, "Ownership Thinking: How to End Entitlement and Create a Culture of Accountability, Purpose, and Profit."

Understanding Ownership Thinking

Before delving into how we have implemented ownership thinking at Nexus 5, it is important to understand what ownership thinking entails. In his book, Brad Hams advocates for a transformative approach to business management where employees are encouraged to think and act like owners, taking personal responsibility for the company's success.

Implementing Ownership Thinking at Nexus 5 Group

At Nexus 5, we have taken several steps to integrate the principles of ownership thinking into our organizational culture:

 

  1. Encouraging Entrepreneurial Mindset – We foster an entrepreneurial mindset among our team members, encouraging them to take initiative and come up with innovative solutions to the challenges we face. We believe that ideas and concepts that come from the folks that will be implementing and using them are ones that will prove to be sustainable. This contrasts with a top-down mentality. By doing so, we have seen a remarkable increase in creativity and productivity.

  2. Transparent Communication – We believe in maintaining a transparent communication channel where every team member is aware of our company’s financial health and the impact of their work on our bottom line. This approach has fostered a sense of responsibility and a deeper connection to the company's mission.

  3. Rewarding Ownership Behavior – To nurture a culture of ownership, we have instituted an incentive program that recognizes and appreciates team members who exhibit ownership behavior. This not only motivates our team, but also helps us retain the best talent.

  4. Employee Training and Development – We invest in the continuous training and development of our team members, equipping them with the skills and knowledge they need to excel in their roles and contribute positively to our company’s growth.

  5. Encouraging Financial Literacy – Understanding that financial literacy is a cornerstone of ownership thinking, we encourage our team members to become financially savvy, helping them to understand the broader economic landscape and how it affects our business.

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The Impact of Ownership Thinking

We have been practicing Ownership Thinking now for about eight years and it has been the backbone of our success. It has been our secret sauce.

 

As we move forward, we remain committed to the principles of ownership thinking, confident that this approach will continue to drive our success. We are excited about the journey ahead and look forward to seeing how ownership thinking will further shape the future of the Nexus 5 Group.

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A Healthy Tip

By Jennifer Turner (2018), Director of Human Resources

 Three Healthy Nutrition Habits for the Holidays to Carry into 2024

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1. Maintain a Balanced Diet – The holidays often involve large dinner parties and celebrations full of food and alcoholic drinks. You may be tempted to skip breakfast and lunch to save your appetite for a larger meal. The best thing you can do, however, is eat regular and balanced meals throughout the day, being sure to get a healthy combination of carbohydrates, fats, and protein.

 

2. Watch How Much Added Sugar You Eat or Drink – Sugar cravings tend to be heightened during the holidays due to the abundance of cookies, gingerbread, candy canes and other festive treats offered this time of year.

 

Be mindful that regular, increased sugar intake increases your risk for an array of comorbidities including type 2 diabetes. While it’s unlikely and impractical for you to completely avoid all sweets during the holidays and there’s nothing wrong with having a cup of hot cocoa with chestnuts roasting on an open fire, you should still try to be aware of how much added sugar you’re consuming at once. Aim for moderation to help reduce overall cravings that could lead to future health complications.

3. Be Mindful of Alcohol Use – With dinner party invites and celebrations comes an increased possibility that you’ll be around alcohol this holiday season. If you choose to attend a holiday party and want to curb your intake, consider bringing a non-alcoholic alternative to help stay in the holiday spirit. Mocktails are great, generally healthy alternatives to alcohol and can help you stay hydrated. If you don’t struggle with alcohol use and consume it responsibly, consider limiting your overall intake during the holidays or alternating with mocktails between each drink.

 

Alcohol contains more calories per gram than a gram of carbohydrates or protein, which means the calories from each alcoholic beverage can add up quickly. With the new year around the corner, most people have fitness and health goals in mind, and cutting back on alcohol during the holidays can help give you a head start on your long-term goals.

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Historic Fund Closes Partnership in St. Louis

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Cohen-Esrey Capital Partners (CECP) has closed a second historic property into the Heartland Historic Preservation Fund VI (HHPF-VI). The Old Judge Building is a 48,967 square foot historic brick building located on North 2nd Street in the heart of Laclede’s Landing, a St. Louis, MO landmark district. New Legacy Development will renovate the Old Judge Building into a mixed-use development with retail on the ground floor and apartments above. The building will feature 33 newly appointed apartments, with average rents of $2/square foot. Twenty-nine of the units will be one-bedroom apartments and four units will be studios, with nicely sized units across the board averaging about 700 square feet. The ground floor consists of a number of standard retail spaces in addition to some smaller retail ‘pods’ that together comprise about 18,610 square feet of rentable space. The five retail pods (averaging 230 square feet each) face out onto the courtyard and will be able to provide space that is in high demand for smaller startup businesses and solopreneurs looking for a launching point. The first of these tenants will be a coffee shop called Old Judge Coffee. The total project cost is $11.5 million and completion is expected in late 2024.

 

The CECP team includes Mike Marsh, CPA (2022), Director of Federal Credits, Carol Lowe (2011), Director of State Credits, Charity Trotter (2023), Fund Administrator, and Hayley Fisher (2023), Fund Accountant. Val Price (2016), Business Development Representative for Nexus 5, was formerly the Fund Administrator and has been extremely helpful in helping train Charity as well as developing systems and processes for the historic tax credit syndication process.

Another Empowerment Story

By LaTosha DeVould (2023), Property Manager – Tower Village

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LaTosha DeVould (2023), is the Property Manager at Tower Village in St. Louis, MO. Here is what she has to say about her Empowerment:

 

I wanted to express how our company has been instrumental in Empowering Me to Thrive. Our commitment to Integrity has created a work environment where I can wholeheartedly trust the organization's values and actions.

 

One aspect that truly stands out is the emphasis on Team Member Fulfillment. It's not just about work; it feels like a family where each member's well-being is valued. This sense of community makes every day more enjoyable.

 

The training and development opportunities that are provided have been invaluable to my personal and professional growth. I've gained skills and insights that I wouldn't have had access to elsewhere.

 

In essence, our company goes beyond being a workplace; it's a place where I feel supported, valued, and encouraged to thrive. Thank you for creating such a remarkable environment.

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The Revenue Growth Champions!

By Michele Rollo-Burns (2018), Director of Revenue

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Each month we recognize communities that have realized stellar year-over-year (YOY) revenue growth. For the month of October 2023, here are the standouts with growth of 5% or more. Congratulations to each team for the progress made! Ten properties are on the list this month!

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Core Value of the Month

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A Promotion

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In December 2022, Alyssa Davis (2022) (formerly Garza), was promoted from Property Manager to Area Manager. Well, she’s done it again and has been promoted to Regional Manager for a market-rate portfolio. Her Commitment, dedication, and hard work earned this promotion as she successfully oversaw a portfolio of four properties spanning across multiple states, including Texas, Kentucky, and Georgia.

 

In her new role as Regional Manager, Alyssa's portfolio will expand to include six market-rate assets, located in Texas, Kentucky, Georgia, and Florida. Her wealth of experience and expertise will undoubtedly enable her to shine in this new capacity.

 

Beyond her professional accomplishments, it's worth noting that Alyssa is a Certified Property Manager (CPM) Candidate, a loving wife and mother, and a passionate animal lover.

 

Please join us in extending your warmest congratulations to Alyssa on her well-deserved promotion. Congratulations, Alyssa!

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Thank You!

Thanks to the 134 members of the Cohen-Esrey/Nexus 5 teams who responded recently to our survey about People & Properties. For those of you who might not have been around (only Bob Esrey and me), the first issue of this publication was distributed in January 1976. There were a few years between 2004 and 2016 when publication was suspended – but we resumed on a biweekly basis on March 6, 2017.

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Our survey asked several questions about the content, frequency, format, etc. A few highlights include:

 

  • 106 respondents agree or strongly agree that the publication helps them feel connected to the company.

  • 102 respondents agree or strongly agree that the publication helps build our culture.

  • 108 respondents agree or strongly agree that the publication is inclusive of all team members.

 

There were also a few suggestions that we are studying to determine how they might be implemented. For the most part, you told us to stay on the course and keep the issues coming.

 

I very much enjoy writing People & Properties – though there are many team members who also contribute stories and story ideas. I want to give special thanks to Jeanette Jayne (1996), Executive Vice-President and Cohen-Esrey’s Managing Director for reviewing the content of each issue. Also, kudos to Morgan Gassert (2022), Marketing Coordinator, for proofreading and formatting each issue. She also provides photos and coordinated this survey. Nice work, Morgan. Finally, thanks to each of you who read our publication and provided feedback via the survey. Know that we are always open to your thoughts and questions at any time.

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A Collaborative Approach – Part 2

By Matt von Ende (2017), Vice-President, Acquisitions – CEAI

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Note: Part 1 of this article appeared in the October 23 issue of People & Properties.

CEAI’s due diligence process can best be described in three stages: the preliminary stage, the vetting stage, and the verification stage. The preliminary stage involves a standing annual exercise whereby we conduct extensive research into the most up-to-date economic and market data. Filtering out those regions of the country in which we intentionally don’t choose to transact, we rank the top 60 markets in the country for our three primary metrics of population growth, job growth, and rent growth. We then run an overlay analysis to determine which markets rank highly for all three metrics and the resulting list of markets are where we prioritize our efforts. This preliminary stage provides us with “guardrails” so that we spend our limited time and resources with the highest degree of focus and efficiency.

The next step is the vetting stage, which is triggered when we encounter investment opportunities within our predetermined list of target markets that have a “story” and also fit our general criteria for vintage and unit-count. At this point, we solicit the specific details from the sellers, such as pricing guidance, rent rolls, financial statements, a list of seller’s capital expenditures on the property, outstanding major maintenance projects, recent value-add achievements both onsite and within the competitive set, potential revenue runway, and the like. Properties that align with our platform on these points are then subjected to a full underwriting, involving an examination into the property’s operational history, the detailed demographic data of the location, crime statistics, school system rankings, and submarket performance projections, all of which is used for the construction of a defendable pro forma. CEAI analyzes the extent to which the underwriting aligns with our criteria on entry capitalization rate, discount to replacement costs, rent-to-income ratio, stabilized yield on cost, average annual cashflow, internal rate of return, equity multiple, and substantiated disposition pricing.

 

Upon completion of the vetting process, if all internal approvals have been met and we have confirmed our general assumptions on capital stack formation, then we will proceed with formally submitting a bid to acquire the asset.  Once awarded a deal by seller, this triggers the third and final verification stage of our diligence protocols, whereby CEAI deploys a diligence crew to the property, comprised of team members from CEAI, CEC, and Nexus 5, while we simultaneously begin ordering and reviewing all third-party reports (e.g. appraisal, environmental reports, physical condition needs assessment, etc.). This deployment onsite typically lasts between three to five days.  During this time, we conduct an in-depth lease-file audit, a full walk through of all units, and a thorough inspection of the exteriors and all major mechanical systems. Utilizing the latest software, we are able to track progress in real time, which we then synthesize and compile into a full Due Diligence Report for review by our capital partners and internal investment committee for final approval to move ahead with closing.

 

As is clear, CEAI and iiM both adhere to detailed due diligence protocols that advise investment decision-making. Similarities such as each company’s focus within predetermined parameters – agriculture, animal health and human health start-ups for iiM, and Class B value-add opportunities in robust growth markets for CEAI – stand out as a shared inclination to stick to our respective areas of expertise. Where variances in approach do exist, on the whole they reflect the different nature of each company’s investment focus. For example, whereas CEAI naturally focuses more on locational and market factors, iiM places far more emphasis on the personalities, track records and the capabilities of the leadership teams of the start-up companies they analyze. Ultimately, our commitment to detailed-oriented analysis, conservative risk mitigation strategies, and vigorous due diligence procedures will continue to sustain strong interest among our existing and growing investor base, while ensuring both CEAI and iiM continue to invest wisely, generate profits, and in turn enjoy strong and growing portfolios well into the future.

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Congratulations, Nancy!

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Nancy Lewis (2021), Property Accounting Assistant, is absolutely thrilled to announce the newest member of her family, Gemma Evelyn Schwartz, born September 25, 2023. This little bundle of joy weighed 7 pounds 11 ounces and was 20 inches long. This is Nancy’s second granddaughter but her first from daughter Kate and son-in-law Andrew who live in Rochester, MN.

 

Congratulations, Nancy. We think you are probably a “natural” at this grandma thing!

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Halloween Fun

Thanks to the Fun Team for a fabulous Halloween Costume Contest. Here are the winners and honorable mentions.

The Field Winners

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1st Place: Lori Jeffries, Summit at Osage
Lori out sung all her competitors with her phenomenal Ursula costume.

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2nd Place: Brittney Herd, Sullivan Place

Brittney flowed into second place with her amazing hippie costume.

The Corporate Winners

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1st Place: Customer Fulfillment/RealPage/Office Support Team

TJ, Debbie, Sherry, Noelle, and Karen bust through to First Place with their outstanding Ghostbuster’s costumes.

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2nd Place: HR

Sara, Gina, Jennifer, and Dee came through, metamorphosizing meaningful and beautiful costumes with their butterfly ensembles.

There were many honorable mentions.

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The Accounting Team: The price is right.

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Nexus 5: A construction crew

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Lydia Bargabus: A cat

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Ashley Harper and Morgan Gassert: Salt and Pepper

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Arley Hoskin: Merida from Brave

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James Huss: A Wild Card

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Mark Fletcher: Mr. Darcy; lol

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Trisha Dillon and Trick or Treaters at The Boulevard.

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Work Smarter to Deliver Customer Fulfillment

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The CEC Net Promoter Score is stuck at +39 where it has been for several weeks. Nexus 5 dropped one point to +85. Delivering Customer Fulfillment is as much an art as it is a science. We are making a positive difference for most residents but we’re not quite where we need to be. We need to figure out how we can be smarter about the things we do to WOW our customers. Are we really capitalizing on every opportunity that there is? We know how difficult it is to find maintenance technicians, and some properties are struggling to keep up with service requests. What could we do for our residents on such properties to help “ease the pain” a bit? If maintenance service is slow due to a lack of staffing, are we regularly reaching out to residents who have made requests and keeping them informed and setting realistic expectations? The worst thing we can do is simply keep quiet – don’t poke the bear, so to speak. Instead, let’s be proactive and reach out with as much information as we can provide. And everyone on a property team should make the effort to know the names of every one of our residents. Then we need to greet them and use their name any time we see them. This is simple stuff – but it goes a long way to showing our customers that we care about them.

 

There are 40 of our communities on a Leaderboard and 32 have an NPS of  +39 or greater – congratulations to those property teams. We also want to recognize Orchard View at +92.59, Orchard View II at +95.45, and The Boulevard at +90.48 for their status in First Place atop their respective Leaderboards! And we want to recognize other properties with an NPS of +90 or better including Mills Crossing at +90.20. Thank you for your Commitment to Customer Fulfillment!!

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People and Properties

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